Chemist Warehouse

Chemist Warehouse will dispatch most orders within 1-2 business days Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

Delivery times are reliant upon normal Courier Post delivery times and vary depending on where you live. Please allow 1-3 working days from the date of the order being shipped.

• For North Island addresses our delivery time frame is 1-2 business days.
• For South Island addresses our delivery time frame is 2-3 business days.
• For rural addresses or deliveries containing dangerous goods such as fragrances our delivery time frame is 2-3 business days.
For more accurate delivery timeframes please visit our Shipping link at the bottom of the page.

Delivery times are an estimate only.

You will be able to select one of the following delivery methods at checkout:

• Standard Courier Post: allow up to 4 days from dispatch. Delivery timeframes depend on your location. Please visit our Shipping page for more information.
• Click & Collect: pick up your order at your preferred Chemist Warehouse store - typically ready to collect within 4 hours.
• Fast Delivery: a courier collects your order from a local Chemist Warehouse store - order by 4pm for same day delivery. Only available in select areas.
Delivery costs for your order will be displayed at checkout prior to payment.

During the fulfillment stage, the status of your order will be updated in your account. After your order has been dispatched, an email will be sent to you with a link to track your order via Courier Post.

In the event your order has not arrived within the estimated delivery date provided by Courier Post, please contact our Customer Service Team here to follow up with Courier Post directly.

Chemist Warehouse Online accepts payments via:

AliPay
Visa or MasterCard
Visa Checkout
WeChat
Zip
Online EFTPOS
Afterpay

Yes, vouchers can be used to pay for a portion of your order with a limit of one per order.

Please use the ‘got a voucher code? Add it here’ option in the shopping cart and ensure you have checked any and all relevant terms and conditions for your vouchers.

Chemist Warehouse gift cards cannot be used for online ordering.

Refunds may take up to 5 business days to be visible in your bank account.